Dealing with Changing Times

PLEASE NOTE: Our offices are now closed to the public, but we are still OPEN for business. Our staff will be working remotely in order to 'Stay Safe' and keep you safe, whilst continuing to provide you with an outstanding Estate Agency service.

It seems that due to the current situation, the way we interact with one another is changing on a daily basis. As Lex Allan and Lex All Grove Estate Agents relies very heavily on the interaction between our staff, clients and suppliers, we have had to respond in a positive manner to protect everyone associated with the business.

Whilst it can’t be 'business as usual' in the current conditions, we have put measures in place to ensure that we continue to provide outstanding service to everyone we deal with. These are challenging times, as much of that customer service involves human contact, whether it be with vendors, buyers, landlords or tenants.

In order for our staff and clients to 'Stay Safe', we are not able to offer any face-to-face visits or viewings until further notice. The option of valuations via video will be offered to potential vendors and 3D Tours made an option to ensure that buyers can take a detailed look at your home without the need to visit. These options are designed to ensure that if you were planning to put your home on the market, we can still provide a comprehensive service to you.

Two examples of our 3D Tours are St. John's House and Kinver Drive. Both were completed recently and can be viewed by clicking these links - St. John's House and Kinver Drive

Contingency Planning

Contingency plans for situations such as these have been in place for many years. With modern networking and telecommunications, we can assure you that even in the event of our entire workforce having to work from home, we have the infrastructure in place to deal with this and still give you the outstanding service we have always been associated with.

Lex Allan and Lex Allan Grove staff will be working remotely to ensure that valuations, the processing of house sales and lettings management can continue efficiently.

Please remember, we are here to help you, so please just ask.

Lex Allan & Dean Grove

You can still contact us at the following locations via phone or e-mail:

Stourbridge - 01384 442464 sales@lexallan.co.uk

Halesowen - 0121 550 5400 info@lexallangrove.com

Hagley - 01562 270270 hagley@lexallangrove.com

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