Reviews & Testimonials
4.5 / 5* (136 Google Reviews)

We’ve had the pleasure of helping lots of people move home and deal with their property requirements. Here’s what some of our clients have to say about working with us:

Louise Kendall
We have recently been searching for a house in Hagley and surrounding areas and we registered with the Hagley office, we’ve had dealings with the majority of the team and they have all been excellent.It’s unfortunate the property we found was not being marketed via Lex Allen Grove, however throughout our search they did not become complacent with the abundance of buyers in a “sellers” market and contacted us to promote relevant properties as appropriate. Certainly not forgotten about, or left to chase, which seems to be the case with so many others.The team definitely made an impression, and should we be looking to sell further down the line and require a quality agent in a fiercely competitive area.Many thanks!
Aaran Johnson
Very happy with service off lex Alan. Same day response to issues was very good.
Sara and Sam Ffoulkes
We recently decided on a move from Bromsgrove to Clent with our young son in order to be in catchment for better schools and to move to a more rural location. We found our perfect home through Lex Allan Grove Village and set to work trying to secure it.Our offer was communicated quickly to the vendor who happily accepted on the proviso that we moved quickly as they were wanting to move abroad, our property was already under offer and so we agreed. The communication from Lex Allan Grove was top class and Kirsty who was our main contact continually went above and beyond in what turned out to be a very long and drawn out purchase. Unfortunately, we lost our buyer more than once but Kirsty and Rob were able to keep the seller fully informed and they were willing to keep faith in us while we found new buyers.If it had not been for Lex Allan Grove pushing all the way and keeping everyone in the chain updated and informed, I don’t think we would be in our new home as we couldn’t rely upon our own estate agents to communicate effectively. If anyone is thinking of selling we would definitely recommend Lex Allan Grove Village and if we ever move again, they are the first people we will call.Thanks again to all the team!
Cemil Okay
  • Cemil Okay
  • Stourbridge branch review
  • 3 months ago
We have landed our new home with LexAllan, and it was great to have George to assist us during the process. He has been very helpful and responsive to all our requests. We are thankful to him and LexAllan for the smooth transaction from start to finish.
richard twamley
We wanted to leave a review for the team at Lex Allan Grove Village, they're wonderful. We needed things to move quickly as we'd seen the dream house we wanted to buy, and we needed to reach the right buyers for out sale so we didn't miss out.Rob, Kirsty and Dean were a pleasure to deal with. They were able to get our house on the market super-quick, give us some great options for how it was marketed (not a hard sell, just stuff like - a chance to take some great photos and place an advert on social media)We had loads of viewings and early offers, and it was the service after the offer was accepted, and how they talked us through a process we weren't really savvy with that made the difference. We're really appreciative and would highly recommend using Lex Allan and Grove. Thanks for everything guys. Cheers.
Juliet May
The experience of selling our house with Lex Allan Grove Village was excellent. Their idea for holding an open day worked really well and we were really pleased with how they marketed the house in general. They were knowledgeable, supportive and helpful from start to finish.
Sarah Piper
A lovely, approachable and super helpful team - especially Kirsty. They made buying my new house much less stressful!
Alan Roden
  • Alan Roden
  • Stourbridge branch review
  • 4 months ago
We had the good fortune of choosing Lex Allan to handle both the acquisition of our current property and the sale of our previous property - which overlapped by a few weeks.We secured our current property in a bidding situation against many other bidders and Lex Allan's marketing stance and customer support and communications were first class.Having secured the property, the legal process entailed quite a messy situation involving the inefficiencies of the Probate Office in Newcastle (who took many months to sort out the probate of the deceased person whose house we were buying and then the documents had to go back as they got it wrong) and associated "discussions" between Estate Agents, solicitors, and the Government Department (who stubbornly refused to talk to anyone!).There was a high risk we may have had to pull out of the deal but the Lex Allan staff jumped on the situation and made things happen and let us know instantly what was going on.As regards the sale of our previous property, their efficient marketing campaign generated 12 viewings in 2 weeks - all of which we initially handled ourselves. Then Jess from LA suggested she handled the last viewing - and lo and behold sold the house within an hour of the viewing at an excellent price!In summary, the levels of commitment and customer communication and "making things happen without asking " were superb throughout (even from Lex himself when needed) and often, they would inform us of what was going on before even the solicitors did. EXCELLENT customer service.I would have no hesitation in recommending Lex Allan to anyone in the house buying / sale process and would especially thank Jess Bryan (who was our lead contact) for effort over and above the call of duty and also Kelby Pierpoint for their considerable efforts throughout.
Spooky
  • Spooky
  • Stourbridge branch review
  • 5 months ago
George was really helpful through out the process and made it easy and stress free and always had time to answer any of my question. Would recommend to anyone looking to rent.
Mimi Cassim
  • Mimi Cassim
  • Stourbridge branch review
  • 7 months ago
My husband and I have moved last Saturday to the new flat. We are so glad to have chosen this agency. George and the team are excellent hardworking. I just want to say, thank you so much for all attention. You are 1000.