Complaints Procedure

Lex Allan and Lex Allan Grove Complaints Handling Procedure

Lex Allan Group prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.

Making a complaint - Information for Customers

Lex Allan Limited and Lex Allan Grove Limited are both members of National Association of Estate Agents (NAEA) and as such aim to provide the highest standards of service to all our customers.

As part of our affiliation with the NAEA we are required to ensure that your interests are safeguarded by having a Complaints Handling Procedure in place which is part of a government organised redress scheme.

The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved internally.

Copies of the Complaints Handling Procedures for each office can be downloaded via the links below: